Welcome to Kentish Town Florist. These Terms & Conditions govern your use of our online flower delivery service in Kentish Town and the surrounding areas. By placing an order with us through our website, you accept these terms and agree to be bound by them. Our aim is to provide exceptional floral products and a seamless online shopping experience to all our customers. Please read these Terms & Conditions carefully before making a purchase.
These Terms & Conditions apply to all customers ordering through our online platform for flower delivery services in Kentish Town and its surrounding areas. By using our website and services, you confirm that you understand, accept, and are bound by the terms described herein. We reserve the right to amend these Terms & Conditions at any time. Any changes will become effective as soon as they are posted on our website.
Our ordering process has been designed to make your flower delivery in Kentish Town straightforward and secure. To place an order:
We retain the right to refuse or cancel any order prior to delivery if we have reasonable grounds to do so, such as unavailability of specific flowers or inability to fulfil the order in the requested timeframe. In such instances, you will receive a full refund for any payments made.
All products and flowers featured on our website are subject to availability. The images shown are for illustrative purposes and, due to the seasonal nature of flowers, actual products may vary. We reserve the right to substitute any item within an order with another of equal or greater value and quality if the requested stems are unavailable at the time of processing. Any substitutions will be made to retain the style, theme, and colour scheme of the original selection as closely as possible. If a significant substitution is required, we will endeavour to contact you prior to dispatch.
Kentish Town Florist offers delivery services to customers in Kentish Town and the neighbouring areas. Delivery charges, options, and estimated timescales will be clearly specified during the online checkout process. While we make every reasonable effort to deliver your flowers within your chosen timeframe, delivery times cannot be guaranteed due to factors beyond our control (e.g., traffic, extreme weather, or other unforeseen circumstances).
It is your responsibility to provide accurate delivery information. Failure to do so may result in delays or additional charges to redirect the delivery. If no one is available to accept the flowers at the specified address, our delivery driver will attempt to leave the flowers with a neighbour, in a safe place, or follow your specific delivery instructions where possible. You will be notified of the delivery status as soon as practical.
Full payment is required at the time you place your order through our online store. We accept various forms of electronic payment, including major debit and credit cards. All prices are displayed in Pounds Sterling and include applicable VAT unless otherwise stated. Transactions are securely processed, and your payment details are protected according to the highest industry standards.
Your order will not be processed or dispatched until payment has been received in full and authorisation from your payment provider confirmed.
We understand that plans can change, and customers may occasionally need to amend or cancel their flower delivery. To do so, please contact us as soon as possible after placing your order:
To discuss cancellations or amendments, you will need to supply your order reference and contact details to help us identify your transaction efficiently. Refunds for any cancelled orders that qualify will be processed within seven working days through the original payment method. We are not liable for any delays caused by your bank or card issuer.
Due to the perishable nature of flowers, returns are generally not possible. However, if you receive flowers that are damaged, wilted, or significantly not as described, please contact us within 24 hours of delivery. We may request photographic evidence of the issue and reserve the right to collect the original product before offering a replacement or refund at our discretion.
Our commitment is to customer satisfaction, and we will address any queries or complaints in accordance with our internal complaints procedure and within the bounds of applicable law.
When placing an order with Kentish Town Florist, you warrant that:
We reserve the right to suspend or terminate your access to our services if we have reason to believe you have breached these obligations.
Kentish Town Florist provides flower delivery services for personal and non-commercial use. We endeavour to provide all products and services with reasonable skill and care, but our liability is limited as follows:
We accept no liability for consequential loss, indirect damages, or any losses that are not foreseeable to both parties at the time the contract was formed.
Your privacy and the protection of your personal information are important to us. All data collected through our website is processed in accordance with our Privacy Policy and in line with prevailing data protection regulations in the UK. We will only use your personal information to process your order, arrange delivery, and communicate with you regarding your purchase or provide service-related updates.
All content displayed on our website, including product images, design, logos, and text, is either owned by Kentish Town Florist or is used with the appropriate permissions. You are not permitted to copy, reproduce, or use any content from our website without our explicit written consent.
These Terms & Conditions, together with all contracts for flower delivery services made online with Kentish Town Florist, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is deemed unlawful, void, or unenforceable for any reason, such provision shall be considered severed from the remainder, which will continue in full force and effect. No waiver or failure to enforce any provision of these terms is to be considered a further or continuing waiver of that term or any other term.
We reserve the right to transfer, assign, or subcontract any of our rights or obligations under these Terms & Conditions to any third party, provided your rights are not adversely affected by such a transfer.
We value your feedback and questions about your flower delivery in Kentish Town or the terms outlined above. Please use the contact form on our website to reach our customer service team regarding orders, queries, or other concerns. Our commitment is to serve clients across Kentish Town and neighbouring areas with clarity, fairness, and the highest standard of care.
Note: These Terms & Conditions apply to all online customers of Kentish Town Florist, whether resident in Kentish Town or the surrounding communities served by our delivery network.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kentish Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kentish Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
