At Kentish Town Florist, we take great pride in delivering only the freshest, most vibrant flowers to our valued customers in Kentish Town and the surrounding areas. Whether you are sending blooms to a loved one at home or brightening a local business, you can trust us for consistent quality and excellent customer service. Our commitment is to ensure that every arrangement brings joy, beauty, and lasting freshness to your doorstep.
We pack and deliver every order with the utmost care. In the rare instance that your flowers arrive damaged or not as described, we are here to help. If you notice any visible damage or significant issues with your bouquet upon delivery, please contact us within 24 hours of receipt. Safeguard all packaging and take clear photographs of both the flowers and their packaging, as this will help us assess the issue and offer a swift resolution.
Our fresh Flowers Guarantee is at the heart of what we do. All our arrangements are created with premium, freshly sourced flowers. We guarantee that your flowers will remain fresh and beautiful for at least five days from the date of delivery if cared for according to the instructions provided. If, despite proper care, your flowers begin to wilt or decline in quality within this window, let us know as soon as possible. We want you to experience the true joy of fresh, local blooms in Kentish Town.
Your satisfaction is important to us. If your flowers are damaged on arrival, or do not meet the freshness guarantee, we offer two resolution options:
Our team reviews each case individually and will communicate openly with you at each step to ensure your complete satisfaction. Please report any issues within the first 24 hours of delivery for damaged flowers, or within five days if you are unhappy with the longevity or quality.
We understand the importance of every delivery and strive to make things right if problems arise. Should you wish to file a complaint, please contact us with your order details and the nature of your dissatisfaction. Include photographs of the flowers if applicable, along with a clear description. Our team will investigate your complaint, aim to resolve it within 48 hours, and keep you updated throughout the process. We value honest feedback, as it helps us maintain our reputation as a trusted local Kentish Town florist serving nearby households and businesses.
Kentish Town Florist is dedicated to serving our neighbours with integrity and care. It is our privilege to be your trusted choice for fresh flower delivery in Kentish Town. We thank you for choosing us and giving us the opportunity to brighten your day, business, and special occasions with stunning flowers and attentive service.
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